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VP of Product Management - Platform

Product

San Mateo

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About SurveyMonkey

SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 335,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals. 

SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100. 

Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!

The Role 

SurveyMonkey’s product suite is used by millions of customers globally, increasingly focused on targeted, high-value use cases.  We are searching for a VP of Product Management to oversee our platform efforts that provide the foundation across our solutions.  This is a highly strategic, influential and visible role. In it you will oversee a talented team product managers with responsibilities including:

  • Billing &  Payments: enabling all of the web transactions across our product suite
  • Security: addressing enterprise scale and abuse needs
  • User & Authorization: providing authorization capabilities, organizational controls, and user management capabilities
  • APIs:  empowering our capabilities to be leveraged internally and externally to maximize value
  • Machine Learning: driving our efforts to leverage technology to raise new capabilities & insights from our diverse data sets

Reporting directly to our Chief Product Officer, you will be responsible for driving our broad platform roadmap and initiatives that includes; foundational monetization efforts, integration of recently acquired products (via M&A) into our heterogeneous platform structure, extending our API framework for future expansion, reinforcing security and scale capabilities in line with our up-market shift into enterprise solutions, and completing our transition to the cloud.  

Responsibilities 

  • Own our platform strategy across our strategic product pillars of Surveys, Customer Experience Management and Market Research, partnering closely with leaders of those lines of business to ensure our platform is enabling scale, value expansion, and velocity in our innovation efforts.
  • Execute on key initiatives to drive scale, extensibility and velocity across our heterogeneous technology stack
  • Lead our Platform product team: hire, inspire and empower a team of high-performing product managers.
  • Align a cross-functional leadership team (including Product Management, Engineering, Sales, Operations, Infrastructure, Marketing and Support) to ensure successful delivery of our roadmap to drive customer value and business results.
  • Develop and manage to set of team KPI’s that drive prioritization and evaluation of success.

Qualifications 

  • BS or advanced degree in technical discipline or equivalent experience 
  • 10+ years of experience in enterprise software or SaaS company in a people & product leadership function
  • Outstanding track record building and scaling high-performing teams in an entrepreneurial environment
  • Experience building platform-oriented product solutions, preferably biased toward SaaS offerings and cloud technology
  • Comfort and confidence identifying business strategy and delivering results
  • Credible and effective C-level advisor, proven effectiveness at leading and facilitating executive meetings and communications
  • Strong knowledge of business processes, including Product Management, Business Development, Marketing, Sales and Customer Success
  • Celebrated leader of people who values culture, diversity of team members and ideas, and empowers organizations to do their best work

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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