Customer Feedback - Arctic Machine 2021 Survey

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* 3. How long time have you/your employer been a customer at Arctic Machine?

Around one year

2-3 years

4-6 years

7-8 years

More than 8 years

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* 4. Which AM equipment you have been using? You can choose multiple.

Front ploughs

Side ploughs

Automatic spreader

Scraper

Street washer

Sweeper

Wear blades / pikes

Data collection system

Spare parts

Other

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* 5. Please rate your experience of Arctic Machine

	Very bad	Bad	Okay	Good	Excellent	No experience
How professional do you find our staff ?	How professional do you find our staff ? Very bad	How professional do you find our staff ? Bad	How professional do you find our staff ? Okay	How professional do you find our staff ? Good	How professional do you find our staff ? Excellent	How professional do you find our staff ? No experience
How helpful and courteous do you find our staff?	How helpful and courteous do you find our staff? Very bad	How helpful and courteous do you find our staff? Bad	How helpful and courteous do you find our staff? Okay	How helpful and courteous do you find our staff? Good	How helpful and courteous do you find our staff? Excellent	How helpful and courteous do you find our staff? No experience
How well have we delivered what we have promised?	How well have we delivered what we have promised? Very bad	How well have we delivered what we have promised? Bad	How well have we delivered what we have promised? Okay	How well have we delivered what we have promised? Good	How well have we delivered what we have promised? Excellent	How well have we delivered what we have promised? No experience
How happy are you with the speed of buying process?	How happy are you with the speed of buying process? Very bad	How happy are you with the speed of buying process? Bad	How happy are you with the speed of buying process? Okay	How happy are you with the speed of buying process? Good	How happy are you with the speed of buying process? Excellent	How happy are you with the speed of buying process? No experience
How do you find the life cycle of AM equipment?	How do you find the life cycle of AM equipment? Very bad	How do you find the life cycle of AM equipment? Bad	How do you find the life cycle of AM equipment? Okay	How do you find the life cycle of AM equipment? Good	How do you find the life cycle of AM equipment? Excellent	How do you find the life cycle of AM equipment? No experience
Compared to the quality of the equipment, how do you find our pricing?	Compared to the quality of the equipment, how do you find our pricing? Very bad	Compared to the quality of the equipment, how do you find our pricing? Bad	Compared to the quality of the equipment, how do you find our pricing? Okay	Compared to the quality of the equipment, how do you find our pricing? Good	Compared to the quality of the equipment, how do you find our pricing? Excellent	Compared to the quality of the equipment, how do you find our pricing? No experience
How would you rate AM web page www.arcticmachine.com?	How would you rate AM web page www.arcticmachine.com? Very bad	How would you rate AM web page www.arcticmachine.com? Bad	How would you rate AM web page www.arcticmachine.com? Okay	How would you rate AM web page www.arcticmachine.com? Good	How would you rate AM web page www.arcticmachine.com? Excellent	How would you rate AM web page www.arcticmachine.com? No experience

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* 6. During past 12 months, which of following AM after sales service have you been using? You can choose multiple.

Manual or spare part list

Education of drivers

Service contract

I have ordered spare parts by e-mail

I have received technical support by e-mail

I have ordered spare parts by phone

I have received technical support by phone

I have made a complaint

Other

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* 7. Which of the following do you prefer as a way to get information about Arctic Machine?

Web page

E-mail news letter

By phone

Social media post (Instagram, Facebook, Twitter, YouTube)

Exhibition

Other

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* 8. Is there some new equipments or services which you wish us to provide?

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* 9. How likely you would recommend Arctic Machine products and services to your friend or colleague?

I would not recommend at all

I would happily recommend

I would not recommend at all

I would happily recommend

Customer Feedback - Arctic Machine 2021

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* 1. What is your job title?

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* 2. In which country do you live?

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* 3. How long time have you/your employer been a customer at Arctic Machine?

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* 4. Which AM equipment you have been using? You can choose multiple.

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* 5. Please rate your experience of Arctic Machine

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* 6. During past 12 months, which of following AM after sales service have you been using? You can choose multiple.

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* 7. Which of the following do you prefer as a way to get information about Arctic Machine?

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* 8. Is there some new equipments or services which you wish us to provide?

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* 9. How likely you would recommend Arctic Machine products and services to your friend or colleague?

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* 10. Thank you for your answers!

Is there anything you would like to add? Please be 100% honest. All feedback is helpful!

Customer Feedback - Arctic Machine 2021

Question Title

* 1. What is your job title?

Question Title

* 2. In which country do you live?

Question Title

* 3. How long time have you/your employer been a customer at Arctic Machine?

Question Title

* 4. Which AM equipment you have been using? You can choose multiple.

Question Title

* 5. Please rate your experience of Arctic Machine

Question Title

* 6. During past 12 months, which of following AM after sales service have you been using? You can choose multiple.

Question Title

* 7. Which of the following do you prefer as a way to get information about Arctic Machine?

Question Title

* 8. Is there some new equipments or services which you wish us to provide?

Question Title

* 9. How likely you would recommend Arctic Machine products and services to your friend or colleague?

Question Title

* 10. Thank you for your answers! Is there anything you would like to add? Please be 100% honest. All feedback is helpful!

* 10. Thank you for your answers!

Is there anything you would like to add? Please be 100% honest. All feedback is helpful!