Customer Satisfaction Survey 2018
We highly appreciate Your opinion.
Evaluate the points using grading scale from 1 to 5, so that 5 is the best rating.
1.
How satisfied You are with our online shop?
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Layout of the online shop
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Clarity of the product categories
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Product images
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Product descriptions
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Functionality of the webshop
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Effortlessness of the payment
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Functionality of the search engine
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Effortlessness of placing the order
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
2.
How satisfied You are with our products?
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Product range
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Quality of the products
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Price level
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Availability of the products
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
3.
How satisfied You are with us?
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Customer service
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Reachability of the staff
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Reliability of the deliveries
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Delivery time
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
Overall rating
Very dissatisfied
1
Somewhat dissatisfied
2
Neutral
3
Somewhat satisfied
4
Very satisfied
5
4.
How would You prefer to place the order?
By mobile device
By computer
By phone
By e-mail
Somehow otherwise, please tell how?
5.
We are going to update our online shops layout and functions in the near future. Please write Your positive experiences, complaints, or development proposals here.
6.
Please share Your product tips here. What new You would like to see in our selection?
Thank You for answering!