Customer Satisfaction Survey 2018 We highly appreciate Your opinion. Evaluate the points using grading scale from 1 to 5, so that 5 is the best rating. Question Title * 1. How satisfied You are with our online shop? Very dissatisfied1 Somewhat dissatisfied2 Neutral3 Somewhat satisfied4 Very satisfied5 Layout of the online shop Layout of the online shop Very dissatisfied1 Layout of the online shop Somewhat dissatisfied2 Layout of the online shop Neutral3 Layout of the online shop Somewhat satisfied4 Layout of the online shop Very satisfied5 Clarity of the product categories Clarity of the product categories Very dissatisfied1 Clarity of the product categories Somewhat dissatisfied2 Clarity of the product categories Neutral3 Clarity of the product categories Somewhat satisfied4 Clarity of the product categories Very satisfied5 Product images Product images Very dissatisfied1 Product images Somewhat dissatisfied2 Product images Neutral3 Product images Somewhat satisfied4 Product images Very satisfied5 Product descriptions Product descriptions Very dissatisfied1 Product descriptions Somewhat dissatisfied2 Product descriptions Neutral3 Product descriptions Somewhat satisfied4 Product descriptions Very satisfied5 Functionality of the webshop Functionality of the webshop Very dissatisfied1 Functionality of the webshop Somewhat dissatisfied2 Functionality of the webshop Neutral3 Functionality of the webshop Somewhat satisfied4 Functionality of the webshop Very satisfied5 Effortlessness of the payment Effortlessness of the payment Very dissatisfied1 Effortlessness of the payment Somewhat dissatisfied2 Effortlessness of the payment Neutral3 Effortlessness of the payment Somewhat satisfied4 Effortlessness of the payment Very satisfied5 Functionality of the search engine Functionality of the search engine Very dissatisfied1 Functionality of the search engine Somewhat dissatisfied2 Functionality of the search engine Neutral3 Functionality of the search engine Somewhat satisfied4 Functionality of the search engine Very satisfied5 Effortlessness of placing the order Effortlessness of placing the order Very dissatisfied1 Effortlessness of placing the order Somewhat dissatisfied2 Effortlessness of placing the order Neutral3 Effortlessness of placing the order Somewhat satisfied4 Effortlessness of placing the order Very satisfied5 Question Title * 2. How satisfied You are with our products? Very dissatisfied1 Somewhat dissatisfied2 Neutral3 Somewhat satisfied4 Very satisfied5 Product range Product range Very dissatisfied1 Product range Somewhat dissatisfied2 Product range Neutral3 Product range Somewhat satisfied4 Product range Very satisfied5 Quality of the products Quality of the products Very dissatisfied1 Quality of the products Somewhat dissatisfied2 Quality of the products Neutral3 Quality of the products Somewhat satisfied4 Quality of the products Very satisfied5 Price level Price level Very dissatisfied1 Price level Somewhat dissatisfied2 Price level Neutral3 Price level Somewhat satisfied4 Price level Very satisfied5 Availability of the products Availability of the products Very dissatisfied1 Availability of the products Somewhat dissatisfied2 Availability of the products Neutral3 Availability of the products Somewhat satisfied4 Availability of the products Very satisfied5 Question Title * 3. How satisfied You are with us? Very dissatisfied1 Somewhat dissatisfied2 Neutral3 Somewhat satisfied4 Very satisfied5 Customer service Customer service Very dissatisfied1 Customer service Somewhat dissatisfied2 Customer service Neutral3 Customer service Somewhat satisfied4 Customer service Very satisfied5 Reachability of the staff Reachability of the staff Very dissatisfied1 Reachability of the staff Somewhat dissatisfied2 Reachability of the staff Neutral3 Reachability of the staff Somewhat satisfied4 Reachability of the staff Very satisfied5 Reliability of the deliveries Reliability of the deliveries Very dissatisfied1 Reliability of the deliveries Somewhat dissatisfied2 Reliability of the deliveries Neutral3 Reliability of the deliveries Somewhat satisfied4 Reliability of the deliveries Very satisfied5 Delivery time Delivery time Very dissatisfied1 Delivery time Somewhat dissatisfied2 Delivery time Neutral3 Delivery time Somewhat satisfied4 Delivery time Very satisfied5 Overall rating Overall rating Very dissatisfied1 Overall rating Somewhat dissatisfied2 Overall rating Neutral3 Overall rating Somewhat satisfied4 Overall rating Very satisfied5 Question Title * 4. How would You prefer to place the order? By mobile device By computer By phone By e-mail Somehow otherwise, please tell how? Question Title * 5. We are going to update our online shops layout and functions in the near future. Please write Your positive experiences, complaints, or development proposals here. Question Title * 6. Please share Your product tips here. What new You would like to see in our selection? Thank You for answering! Submit Your answers
